Policies and Procedures

Custom orders can take 2 - 6 weeks for production and shipping.  Please check the announcement bar at the top of the page for current turn around time. 

'Ready to ship' items will ship within 2 business days from purchase.  If you request personalization of a ready to ship item, please add 3 additional  business days for application and curing.  

All shipping is provided through UPS.  A physical address is required, we cannon ship to P.O. Boxes.  *Exception - APO addresses will ship through the USPS.

We will not accept returns or exchanges for any reason. If you have any problems with your order please contact us at TheTravelersMuseCo@gmail.com, please include your order number and a detailed message and we will do everything we can to make sure you're properly cared for!

Damaged parcels will require a claim to be filed if eligible before replacement and proof of damage must be submitted to us within 24 hours of delivery, so we can follow up on our end.

If your label is created and your address is incorrect due to typos or failure to change or update we will not be responsible for lost packages. Please verify your address is correct before submitting your order.

We want you to have the very best shopping experience with The Traveler's Muse. We know there are many custom tumbler makers out there and want thank you for choosing us!!!